Policies

Shipping Policy

At The Growth Society, every order is handcrafted with care, carefully inspected, and securely packaged before leaving our facility. We are committed to making sure your order arrives safely and in excellent condition.

Processing & Shipping Times

  • Orders are processed within 2-5 business days. 
  • Once processed, shipping typically takes 2–7 business days within the United States.
  • Business days do not include weekends or holidays.
  • During product launches, promotions, or high-volume periods, processing times may be slightly longer.

Once your package has been handed over to the shipping carrier, delivery times are outside of our control.

Lost, Stolen, Damaged, or Missing Packages

While we package every order with great care, The Growth Society is not responsible for packages that are lost, stolen, delayed, damaged, or marked as delivered after they have been accepted by the shipping carrier.

If your package experiences any of these issues, please contact us as soon as possible at:

Email: thegrowthsociety26@gmail.com

We'll gladly help guide you through the next steps.

Filing a Shipping Claim

If your shipment is lost or arrives damaged, you may be required to submit a claim directly with the shipping carrier.

To complete your claim, you may need:

  • Your order number
  • Photos of the package and contents (if applicable)
  • Tracking information
  • Any additional information requested by the carrier

Claims should be submitted within the carrier's required claim period. Claims filed after this period may not be accepted.

Shipping Protection

For added peace of mind, we strongly encourage customers to purchase Shipping Protection during checkout.

Shipping Protection helps provide coverage if your package is lost, stolen, or damaged during transit and can often lead to a faster resolution.

Delivery Responsibility

Once a package is marked as Delivered by the shipping carrier, responsibility transfers to the customer.

If you believe your package was stolen after delivery, we recommend:

  • Checking around your property.
  • Asking household members or neighbors.
  • Contacting your local post office or shipping carrier.
  • Filing a theft report if necessary.

Resolution Policy

Our team is always happy to assist whenever possible. Depending on the circumstances, we may offer a one-time courtesy resolution at our discretion; however, replacements and refunds cannot be guaranteed for issues that occur after the package has been transferred to the shipping carrier.

By Placing an Order

By purchasing from The Growth Society, you acknowledge that you have read and agreed to our shipping policy. You understand that shipping delays, carrier errors, and delivery issues are outside of our control once your order has been shipped.

We truly appreciate your support and thank you for choosing The Growth Society. Every order is handcrafted with care, and we look forward to being a part of your healthy hair journey.